Single Incident Support

One issue, taken from first report to resolved, however long it takes.

For a problem that has already eaten a day of your time. You describe the issue once and we own it until it is closed. No repeating yourself to a new person, no ticket bouncing between queues, and no clock running against you while we investigate.

What is included

• One named issue, worked to resolution
• Remote, in store or on site as the fault requires
• Escalation to a senior engineer at no extra cost
• Root cause explained in plain language
• Follow-up check to confirm it has not returned

Covers a single issue rather than a period of time. If the same fault recurs within 30 days, we reopen it at no charge.