Trust & Safety

How we contact you, how we access a device, how we handle AI, and what we will never do. Written down so you can hold us to it — and so you can tell quickly when someone pretending to be us is not.

How we will and will not contact you

We do not cold-call about your computer. We will never ring out of the blue to say your device is infected, your licence has expired or your account has been compromised. That call is a scam every single time, no exceptions.
We do not use pop-ups or warnings. No full-screen alerts, no countdown timers, no browser messages telling you to call a number. If you are looking at one right now, close the browser; it is not us.
We contact you about work you started. A quote you asked for, a job in progress, a renewal you already have, or a reply to something you sent us.
Our number is 1-800-595-GEEK and our address is support@geekofstates.com. If a message gives a different number or a lookalike domain, it is not from us. Ring the number on this page and ask.

Remote access, in plain terms

Only for a request you raised. We do not initiate remote access. It happens because you asked for help with something specific.
Only after you authorise that session. Each session is agreed separately. Permission for one is not permission for the next.
You can watch the whole thing. The screen stays yours. You see everything we do.
You can end it instantly. Disconnect at any point, for any reason, without explaining yourself.
We do not install remote tools that stay behind unless it is part of a managed support agreement you signed, and you can have it removed on request.
We will not ask for your banking passwords. A technician has no reason to want them.

How we handle AI

A person stays accountable. AI systems we build are tools operated by a business, not decision-makers. Steps with real consequences get a human approval point, agreed at design time.
No pretending to be human. We do not build agents designed to hide that they are software, and every customer-facing agent has a route to a person.
Your data is not training data. Material you give us configures your system. We do not use it to train general-purpose models, and we tell you which providers a build depends on before it goes live.
AI output can be wrong. We say so rather than overselling, and we will tell you when automation is the wrong answer.
Nothing invented. We publish no AI-generated testimonials, reviews, ratings or client results, and we do not present synthetic media as a real customer or colleague.

Money and billing

Priced before the work. You get a scope and a number before we start, not after.
We do not hold your data hostage. Accounts, tenants, code and credentials are yours, and you get them at handover whether or not you stay with us.
Card details never reach us. They go to our payment processors.
No silent renewals. If you ask us to cancel a subscription, it gets cancelled. See the Refund & Returns Policy.
No pressure selling. If we think you do not need something, we say so.

Report something

If someone contacted you claiming to be Geek of States and it felt wrong, tell us. We would rather check a false alarm than let someone trade on our name.

Call 1-800-595-GEEK or email support@geekofstates.com. To raise a formal issue about work we did, use the Customer Resolution Portal, which sets out how it is reviewed and escalated.

Last updated: 26 July 2026