Corporate Compliance

Geek Of States is committed to ethical business practices, responsible technology support, customer privacy, secure operations, and transparent service standards.

Our Compliance Commitment

At Geek Of States, compliance, transparency, customer trust, and ethical business conduct are central to the way we operate. We are committed to maintaining responsible standards across our technology services, customer support operations, payment processes, vendor relationships, and internal governance.

Our compliance approach is built around protecting customer information, providing honest service, maintaining fair billing practices, preventing fraud or misuse, and continuously improving our policies and procedures.

Business Ethics and Integrity

Geek Of States expects all employees, contractors, agents, vendors, and business partners to act with honesty, professionalism, and integrity.

We do not support misleading sales practices, unauthorized technical access, fake diagnostics, pressure-based selling, or any conduct that could harm customers or damage public trust.

All services should be clearly explained to customers before work begins, including the scope of support, applicable fees, service limitations, and cancellation or refund terms where applicable.

Customer Data Protection

Customers may share sensitive information with Geek Of States during computer repair, remote support, software setup, account assistance, or technical troubleshooting. We treat customer information with care and confidentiality.

• Access to customer information is limited to authorized personnel only.
• Customer support records are handled through approved business systems.
• We avoid collecting unnecessary personal or sensitive information.
• Login credentials, device details, service notes, and support records must be protected.
• Employees and contractors are expected to follow confidentiality and data-handling standards.

Remote Support Standards

Geek Of States may provide remote computer support only when authorized by the customer. Remote access is performed for legitimate support purposes and only with the customer’s consent.

• Customer permission must be obtained before accessing any device remotely.
• The support process should be explained before remote work begins.
• Technicians should avoid accessing unrelated personal files or private content.
• Remote sessions should be ended when the service is completed.
• Software or tools should not be installed without customer approval.
• Service activity may be documented for quality, accountability, and customer support history.

Payment and Billing Practices

Geek Of States is committed to clear and fair billing practices. Customers should receive accurate information about pricing, support plans, renewals, cancellations, service terms, and applicable taxes before making a purchase.

Where payment cards are accepted, Geek Of States works to use secure and reputable payment processors. Payment information should only be handled through approved payment systems and should not be stored in an unsecured format.

Consumer Protection

Geek Of States strives to provide honest, professional, and reliable technology service. We do not make false claims, guarantee unrealistic outcomes, or misrepresent the condition of a customer’s device.

Customers are encouraged to review service terms, invoices, support plans, and renewal conditions before purchase. If a customer has a concern about a service, charge, or support experience, they may contact us for review and resolution.

Cybersecurity and System Security

As a technology business, Geek Of States recognizes the importance of cybersecurity and responsible system use. We work to maintain secure internal systems and reduce risks related to unauthorized access, malware, phishing, data loss, and system misuse.

• Use of strong passwords and access controls.
• Staff awareness of phishing, fraud, and social engineering risks.
• Regular review of software, hosting, and platform security.
• Restricted access to sensitive business and customer systems.
• Prompt response to suspected security incidents.
• Secure handling of customer support records and service documentation.

Vendor and Partner Compliance

Geek Of States may work with technology vendors, software providers, hardware suppliers, payment processors, telecom providers, hosting providers, and other business partners.

We aim to work with reputable organizations that support legal, ethical, and secure business practices. Vendor and partner relationships should support our commitment to customer trust, data protection, fair dealing, and responsible service delivery.

Anti-Fraud and Abuse Prevention

Geek Of States does not tolerate fraud, impersonation, identity misuse, unauthorized billing, fake technical claims, unauthorized device access, or abusive business practices.

We may review, suspend, or terminate services where fraud, abuse, unauthorized access, or violation of company policy is suspected.

Employee and Contractor Responsibility

All employees, agents, and contractors representing Geek Of States are expected to protect customer information, communicate honestly, and maintain professional conduct.

• Do not mislead customers about technical problems.
• Do not access customer systems without permission.
• Do not store payment information improperly.
• Do not share confidential customer information.
• Do not use company systems for unauthorized purposes.
• Do not make promises that are not supported by company policy.

Accessibility and Equal Service

Geek Of States aims to provide respectful and accessible service to all customers. We are committed to treating individuals, families, businesses, and organizations with fairness, respect, and professionalism.

Reporting Compliance Concerns

Customers, employees, vendors, or partners may report compliance concerns, privacy concerns, billing issues, suspected unethical conduct, or service complaints to Geek Of States.

Geek Of States
Website: www.geekofstates.com
Email: support@geekofstates.com
Phone: 800-595-4335