Refund & Returns Policy
If something is not right, tell us and we will make it right. This page explains how, and we have tried to keep it short.
Last updated: 26 July 2026
The short version
- Support plans and services: full refund within 14 days if we have not started work. If we have started, you pay only for what we have done.
- Software licences: full refund within 14 days provided the licence key has not been redeemed.
- Something we set up broke: we come back and fix it at no charge. That is not a refund question — just tell us.
- Not happy with the work: talk to us before requesting a refund. We would rather fix it, and usually can.
Support plans and one-off services
This covers One Time Setup, Tech Charge, Single Incident Support, Unlimited Incident Support and any scoped work we quote for you.
Before work starts. Cancel any time within 14 days of purchase for a full refund. No questions, no restocking fee. Just email us.
After work has started. We refund the unused portion. For a one-off service that means we bill the time actually spent and return the rest. For an annual plan we refund pro rata for the months remaining, less any incidents already resolved at our standard rate.
If we cannot fix it. If you bought a service for a specific problem and we are unable to resolve it, you do not pay for it. If you have already paid, we refund you in full. We would rather lose the fee than charge for a problem we did not solve.
Software licences and downloads
Licence keys come from our vendors and cannot be returned once redeemed — a limitation we do not control.
Key not yet redeemed: full refund within 14 days.
Key already redeemed: we cannot refund it, but if it will not activate, is the wrong product, or was never delivered, we will replace it or refund you. A licence that does not work is our problem, not yours.
Wrong product bought by mistake: contact us before redeeming and we will swap it for the right one.
Subscription renewals
We will not quietly bill you for another year. Annual plans are flagged to you before renewal, and if a renewal goes through that you did not want, tell us within 30 days and we will cancel and refund it.
How to ask
Email support@geekofstates.com or call 1-800-595-GEEK with your order number and what went wrong. A person reads it. You do not need to fill in a form or quote a policy clause.
We aim to respond within one business day and to settle agreed refunds within five business days. Refunds go back to the original payment method.
If we disagree
If you are not satisfied with how we have handled a refund, raise it through our complaints process. It goes to someone who was not involved the first time.
What this does not cover
- Work already completed and accepted, unless it later fails
- Licence keys that have been redeemed and work correctly
- Problems caused by changes made by someone else after we finished
- Custom development already delivered and signed off, which is governed by the project agreement instead
Nothing here limits any statutory rights you have under consumer law in your state or province. Where local law gives you more than this policy does, the law applies.
